Skip to content

Crisis Management & Organizational Member Care

Crisis Management & Organizational Member Care is a Level 3 Team/Leader course for leaders and organizations responsible for severe incidents, high-risk member care, and emergency systems.

Leadership course

This course is designed for organizational leaders, member care coordinators, and security or support teams who need structured crisis systems.

Course Purpose

This course teaches leaders how to build robust member care structures, define decision-making authority, activate crisis teams, and manage evacuation or trauma response.

Intended Audience

  • Team leaders, field directors, and security coordinators
  • Member care staff and pastoral care teams
  • Sending organizations, sending churches, and support agencies

Prerequisites

Recommended: Advanced Field Security & Crisis Evacuation and Missionary Care.

Learning Objectives

By the end of this course, learners should be able to:

  • Apply the 7 S's framework to member care systems.
  • Define decision-making authority before emergencies occur.
  • Activate and staff a Crisis Management Team with clear communications.
  • Distinguish hibernation, relocation, and evacuation responses.
  • Follow trauma triage and care protocols after a field death.

Estimated Time

120-140 minutes.

Practical Output

A 7 S's member care audit, a CMT charter, and an evacuation trigger matrix.

Lessons

  1. The 7 S's of Member Care
  2. Pre-Crisis Planning and Decision-Making Authority (DMA)
  3. The Crisis Management Team (CMT) & Communications
  4. Incident Response: Hibernation, Relocation, and Evacuation
  5. Trauma Triage and Death of a Field Worker

Field tools

Reflection questions

  1. Which of the 7 S's is weakest in your organization?
  2. Who currently holds DMA for severe field incidents?
  3. How would your team move if the security threshold changed overnight?

Practical assignment

Complete the 7 S's audit, draft a CMT charter, and define evacuation triggers for one active field location.

Completion criteria

  • Review all lessons and the three templates.
  • Identify a DMA leader and a primary crisis communication channel.
  • Share the audit results with organizational leadership.

Facilitator notes

  • Encourage teams to discuss real cases without naming sensitive individuals.
  • Emphasize that preparation and authority are more important than control.
  • Connect trauma response protocols to experienced clinical or pastoral specialists.

Revision History

Date Version Notes
June 8, 2026 0.1 Created Crisis Management & Organizational Member Care course framework.
Back to Course Catalog Start Lesson 1