Lesson 03: Shifting Perspectives in Conflict¶
Key Idea¶
Conflict often grows when people are seen as obstacles rather than individuals with needs.
Lesson Goal¶
Use the Arbinger Institute framework to shift from self-focused thinking to people-centered care.
What This Lesson Teaches¶
- How self-deception changes the way team members see each other.
- Why conflict repair begins with mindset, not only behavior.
- Practical steps to restore trust and move from blame to responsibility.
Practical Action¶
Write one example of a team conflict and how you could reframe it by seeing the other person as a person, not a problem.
Lesson Summary¶
Use this lesson to repair conflict by changing the story you tell about the people involved.